Building a Performance Culture: Turning Strategy into Measurable Impact

Caroline Jankowska, Head of HR at Elexon, shows how culture and strategy connect in her PeopleFirst Summit ’25 talk, “Building a Performance Culture.” She highlights how Elexon turned ambition into action through the Support-Challenge Framework, a tool designed to balance encouragement with accountability. Caroline demonstrates how this framework defined behaviours, measured cultural progress, and strengthened collaboration across the business. By making culture visible and measurable, leaders at Elexon ensured their strategy wasn’t just a plan but a lived reality. Her session offers a practical guide for HR professionals and leaders who want to embed cultural change into performance, track progress over time, and hold courageous conversations that matter. If you’re ready to see culture become a measurable driver of impact, this talk is a must-watch.