The Importance of Servant Leadership to Healthy, Productive Cultures

William Schirmer, Chief Human Resource Officer at United Federal Credit Union, brings servant leadership into sharp focus at PeopleFirst Summit ’25. In his session “The Importance of Servant Leadership,” William explains how this philosophy shifts leadership from command-and-control to a mindset of service. He highlights what servant leadership is—and what it is not—dispelling common misconceptions while outlining its core characteristics. Through practical examples and best practices, William demonstrates how servant leadership creates environments that are both productive and fulfilling. For leaders seeking to build trust, support growth, and deliver results without sacrificing wellbeing, this talk offers both clarity and actionable steps. Watch the on-demand session to explore how servant leadership can strengthen culture, elevate performance, and bring out the best in teams.