15th September 2019
The Future of Work: Lewis Garrad – Mercer
This content was taken from our latest eBook: ‘The Future of Work: Insights from our global Engagement 101 Influencers’. To download the eBook in full. simply click here.
Lewis Garrad
Practice Lead & Partner, Employee Experience Solutions
Mercer
In Mercer’s 2019 Talent Trends study, 73% of companies told us they expect significant disruption over the next few years, and nearly all respondents told us that they are taking some sort of action to prepare for the Future of Work. Taking a closer look there seem to be two main changes that people see happening: First, organizations are increasingly deploying machines that are automating and scaling the transactional and predictable work that has dominated industrial and electrical era jobs (including cognitive transactions such as getting advice), removing tasks from the mainstream of what people do. Second, the new jobs that are being created by the many organizations contain much more work focused on building trust & relationships and deploying expertise (often in the form of problem-solving). This transformation and the impact it is having on the global economy has come to be known as the fourth industrial revolution.
In line with these change, a lot of emerging work trends (like Agile) highlight the need to move away from thinking of a team as just a unit of efficiency (dividing work up to get things done faster) towards thinking of a team as a unit of improved problem solving and decision making. The idea behind this move is that organizations can generate much more value from focusing on new ways to solve customer problems faster, leveraging the influx of new technology (and the data it generates), to produce better experiences for everyone. This transition also means that many organizations are putting increased focus on collaborative problem solving to enable diverse perspectives to come together to generate exceptional outcomes.
Deadline for the UK & European Awards is October 9, 2019 – Enter here.
This content was taken from our latest eBook: ‘The Future of Work: Insights from our global Engagement 101 Influencers’. To download the eBook in full. simply click here.